At Highlands Theater, we strive to provide exceptional experiences for our patrons. We understand that circumstances may arise that require a change in plans. Please review our refund policy outlined below:

​

1. Refund Eligibility:

   • Refunds are only available for tickets purchased directly through XYZ Theater Company's official channels, including our website, box office, or authorized ticketing partners.

   • To be eligible for a refund, a request must be submitted prior to the scheduled start time of the performance for which the ticket was purchased.

2. Refund Request Process:

   • Refund requests must be submitted by contacting our box office or customer service department directly.

   • Requests must include the following information:

     • Name of the ticket purchaser

     • Order or ticket reference number

     • Performance date and time

     • Reason for the refund request

3. Refund Processing:

   • Refunds will be processed back to the original method of payment used for the ticket purchase.

   • Please allow up to [5] business days for the refund to reflect in your account, depending on your financial institution's processing times.

4. Cancellation and Rescheduling:

   • In the event that Highlands Theater cancels or reschedules a performance, patrons will be entitled to a full refund of the ticket purchase price.

   • Patrons will be notified of cancellations or rescheduling via the contact information provided at the time of booking.

5. Non-Refundable Fees:

   • Service fees, convenience fees, or other administrative charges associated with the ticket purchase may be non-refundable.

   • Please refer to the terms and conditions of your ticket purchase for details on any applicable fees.

6. No-Show Policy:

   • Patrons who fail to attend a performance without prior notice or request for a refund will not be eligible for a refund after the performance start time has passed.

7. Exceptions:

   • Refund requests outside of the specified refund eligibility criteria may be considered on a case-by-case basis at the discretion of Highlands Theater management.

8. Contact Information:

   • For refund requests or inquiries, please contact:

     • Highlands Theater Company Box Office

     • Email: highlandstheaterla@gmail.com

 

By purchasing tickets to XYZ Theater Company performances, patrons acknowledge and agree to abide by this refund policy. XYZ Theater Company reserves the right to update or modify this policy at any time without prior notice. It is the responsibility of patrons to review this policy periodically for any changes.